Information Technology Infrastructure Library.
You Will Learn How To:
Global Information Technology’s ITIL Foundations Certification is designed to provide a no non-sense introduction to ITIL and certification by professionals who have actual experience in implementing best practices.
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT best practices.
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Tiffanie Bradley
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