Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I have always prided myself in further educating myself. I have a bachelors, and during that time while working, I got my MBA. Throughout my career, I was lead to believe that loyalty and education will keep you ahead of the game and employed. One day, after 18 years of service at my job, I [...] Read more
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Shazia Rashid
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Sonal Shirodkar
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