Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
I am a recent hire at CRC and subcontracted though the Department of Defense. This is the best job I have ever had my whole life thus far; and this is just the start of my Information Technology (IT) career. Previous to this I was a Sheet Metal fabricator at various sheet metal companies in [...] Read more
I was in the legal field for over 20 years (Secretary promoted to Paralegal). After being laid off from my last position, I decided I needed a change. I had used databases as a front end user during my legal field and was really interested in learning more. My passion for computers and database interest [...] Read more
I am writing this letter with extreme gratitude and appreciation. In the early spring of 2006 I decided to embark on a journey of your Network Engineering program. I knew the program would take much time and effort on both my part and yours. Before I started this program I wanted to make sure that [...] Read more
I was a veteran who wanted to start a second career in IT. I had a bad experience with another computer training company, which actually had me about ready to quit, I was introduced to Global Information Technology by my VA counselor and the rest is ALL GOOD! Global IT has been proactive on my [...] Read more