Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I am writing this letter with extreme gratitude and appreciation. In the early spring of 2006 I decided to embark on a journey of your Network Engineering program. I knew the program would take much time and effort on both my part and yours. Before I started this program I wanted to make sure that [...] Read more
I was faced with a layoff from my previous employer. Being in the auto industry really made me stop and think about my future. I have always enjoyed working with computers, so I started exploring my options. I was browsing the internet one evening and found Global Information Technology. My biggest concern was going back [...] Read more
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
I wish to express my thanks and gratitude for your expert teaching and support that have helped me transition into a career in information technology. When I began taking classes in August of 2009, I had been unemployed for over a year, and job prospects in the insurance industry were slim. Your staff took the [...] Read more
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more