As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
“This was, by far, the best class experience I have had since high school. I took the COMPTA+ and Networking+ classes at Global Information Technology, and within a few months of completing these classes, I had a Level II Technical support position. The instructors were fantastic and really cared about my learning. If I had [...] Read more
Jonathan Nimene
I am writing this letter to inform you of my satisfaction with my son’s ( John Parkinson II) learning experience at Global Information Technology. He enrolled in your A+ , MCSE 2003 and CCNA programs in August 2007. The training provided by Global Information Technology became the foundation for his now growing IT career. After [...] Read more
John Parkinson II
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
8/10/2017. My experience Global Information Technology was something I wouldn’t trade for the world. When I went there looking for A+ Training, I had been jobless for eight months. I was desperate to find something, anything that would change my life. Global Information Technology did just that. After completing the training program there, I actually [...] Read more
Wesley Cicotte
I was hired into Global I.T. late May, coming from three separate jobs that I had been working simultaneously. Manish gave me the chance to start with Global IT to pursue Office Assistant and also suggested that I take the MS Office Suites class that they offered. I was constantly surrounded by people that encouraged [...] Read more
Mieh Khatib