As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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In December 2008, I found myself parting ways with my employer of the last 22 years. I had become rather specialized in the Lotus Notes field and found that computer skill no longer in high demand and the entire IT job market rather depressed. Several months later, I became aware of Global Information Technology and [...] Read more
William Kolis
I would like to thank you for the great experience I had with the “Java Professional” course taught by our knowledgeable instructor. He was very patient with us when explaining programming concepts that are new to the Java Language. He pointed out topics that will be covered in the Certification exam that will help prepare [...] Read more
Sandy Skrbina
I would like to take this opportunity to show my heart-felt appreciation and my learning experience at Global Information Technology (Global IT). I had recently left the military and was floundering with no real valid prospects and not sure what my next steps would be. I met with a knowledgeable Global IT Career Advisor who [...] Read more
Timothy Taylor
I am writing you this letting in praise of GIT, its wonderful staff and the learning experience I had in my time there. I have been an IT professional for 10+ years but never took the time to obtain any credentials or certifications along the way. When I finally decided it was time to do [...] Read more
De McCadney
I was a veteran who wanted to start a second career in IT. I had a bad experience with another computer training company, which actually had me about ready to quit, I was introduced to Global Information Technology by my VA counselor and the rest is ALL GOOD!  Global IT has been proactive on my [...] Read more
Brian Gibson