As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
To the Global Information Technology Team, I would like to take this opportunity to thank your entire team for the excellent IT training that I have received. The hands on training and superb instructing have been invaluable. The staff at GIT has been extremely helpful in all manners. When I joined GIobal IT as a [...] Read more
I was hired into Global I.T. late May, coming from three separate jobs that I had been working simultaneously. Manish gave me the chance to start with Global IT to pursue Office Assistant and also suggested that I take the MS Office Suites class that they offered. I was constantly surrounded by people that encouraged [...] Read more
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
My name is Ruth Byrd. I would like to take this opportunity to convey the meaningful connections between my professional past and the skills that I acquired from the Global IT training experience. Too often we progress through the ‘ropes of life’ and do not invest the time to express our gratitude and authentic value [...] Read more
I got married young, had two amazing boys. At age 31 I found myself at a low paying job as an Office Assistant that wasn’t challenging me at all. So I visited Global IT and met with the Director. After looking at my background and doing a personal assessment, he suggested I become a Business [...] Read more