Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
My name is Ruth Byrd. I would like to take this opportunity to convey the meaningful connections between my professional past and the skills that I acquired from the Global IT training experience. Too often we progress through the ‘ropes of life’ and do not invest the time to express our gratitude and authentic value [...] Read more
Having stagnated as an IT professional, as well as finding the demands in the market are for later technologies, it became evident that I had to re-tool to remain, indeed become, marketable. I needed a training venue that offered a breadth of curriculums, that was affordable, that was convenient and that was geared to the [...] Read more
I wish to thank GIobal Information Technology for helping me restart my career after taking a break of almost 8-9 years. During my career break, I had not kept my skills updated and before getting back into my career search, I decided to get re-trained. While researching the training institutions, in late 2009, I came [...] Read more
I’d like to take my time to thank you and GIT for your wonderful assistance with getting me into a successful IT Career. You and your staff demonstrated great care in ensuring that I was able to be placed in a great job after completing my classes at the school, offering help with resume creation [...] Read more
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more