Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
My name is Lesley Goodwin and I work in financial services industry as a Marketing and Communication Manager. Over the past two years, I have exchanged emails with GIT while researching several training options. GIT continued to keep me informed of their class outline and when I learned they could coordinate a class around my [...] Read more
Lesley Goodwin
I am writing this testimonial to express my utmost satisfaction and gratitude towards Global Information Technology for providing me with excellent training. My experience with Global IT has been nothing short of exceptional, and I wholeheartedly recommend their services to anyone seeking professional development in the field of information technology. From the moment I [...] Read more
Anita Singhal
I got an Associate degree In Electronics Engineering Technology in 1996. The results I got from getting that degree were good; however, I had been laid off several times within a time frame of 14 years. The last time I got laid off, I thought about my continued interest in computer technology and the lack [...] Read more
Mister Jackson
As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
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