Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
Megha Kashinkunti
At college graduation, I thought that a major part of my life was behind me. I would finally get the opportunity to live out life the way I was advised as a child: go to school, get a degree, get a safe and secure job. Unfortunately, I didn’t dare anticipate what was actually ahead of [...] Read more
Steve Johnson
Global Information Technology: To whom it may concern: I was looking around for a training institution that offered Oracle 10g DBA program. I found only one school that offered this program at the best price and the right fit for me. The school name is Global Information Technology (Global I.T.). I still remember that moment [...] Read more
Vijaykumar Patel
First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
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