As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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At college graduation, I thought that a major part of my life was behind me. I would finally get the opportunity to live out life the way I was advised as a child: go to school, get a degree, get a safe and secure job. Unfortunately, I didn’t dare anticipate what was actually ahead of [...] Read more
Steve Johnson
I would like to express why I would recommend Global Information Technology (Global-itech) to anyone who wishes to further their career in the Information Technology. I have been in the IT field for over twenty years. In July of 2010, HP made the decision to reduce their staff and subsequently gave me only two months [...] Read more
Timothy Hughes
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Larry Broaddus
I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
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Meontre Byrd