Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
This letter is recognition of Global Information Technology for their outstanding computer training courses. I have been attending courses at GIobal IT and have recently completed my course work for Microsoft Office Professional. I found the experience to be both enriching and gratifying. The instruction was easy to follow and very thorough. I highly recommend [...] Read more
David Taylor
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
Having stagnated as an IT professional, as well as finding the demands in the market are for later technologies, it became evident that I had to re-tool to remain, indeed become, marketable. I needed a training venue that offered a breadth of curriculums, that was affordable, that was convenient and that was geared to the [...] Read more
Ray Hodge
It gives me immense pleasure to recommend Global Technology Information (GIT) to any technical inclined person who is seeking to become a top-notch Information Technology Technician (ITT). GIT is a unique technology school that I had the pleasure of attending. It is true that it is dedicated to providing high quality and cost effective training [...] Read more
Eddie Henderson
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