Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
I am currently attending classes at Global Information Technology in the Enhanced Oracle Certified Professional DBA program funded by the State of Michigan “No Worker Left Behind” grant. I have attended the 10G Oracle Certified Professional (OCP DBA) classes in the October 2009- March 2010 period. This coursework is compatible with my data engineering background [...] Read more
Sid Stoffer
I joined Global IT’s Software QA & Testing, Oracle 12c SQL, and Oracle JAVA SE 8 programming from February 2018 to June 23, 2018. The Director at Global Information Technology tailored my courses to fit my career path and goals. The QA Testing course was perfect timing for me as well as relevant to the [...] Read more
Gilbert Lopez
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
9/30/2020 G.I.T, Global Information Technology, one the “stomping grounds”, for me to get a head-start in my career in IT was very foundational. Coming from where I did-nonetheless, how I did, this school was ‘almost’ like a sanctuary for me to tune in, stay focused, and connect with individuals from all walks of life pursuing [...] Read more
William Jones
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