As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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Global IT Changed My Life I remember the day I attended Global Information Technology. I met with the administrator who gave a lot of good information. My name is Larry Todd Sr. and I like to tell you about Global IT. Global IT really changed my life. If you are serious about starting a career, [...] Read more
Larry Todd
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
Thank you for changing my life. Before I started Global Information Technology (GIT), I felt like I’d be selling shoes for $7.50 an hour for the rest of my life. My lack of self esteem made me miss out on great opportunities. Your wonderful Network Engineering Professional program and extremely helpful staff helped me to [...] Read more
Adeel Irfan
In December 2008, I found myself parting ways with my employer of the last 22 years. I had become rather specialized in the Lotus Notes field and found that computer skill no longer in high demand and the entire IT job market rather depressed. Several months later, I became aware of Global Information Technology and [...] Read more
William Kolis
My name is Ruth Byrd. I would like to take this opportunity to convey the meaningful connections between my professional past and the skills that I acquired from the Global IT training experience. Too often we progress through the ‘ropes of life’ and do not invest the time to express our gratitude and authentic value [...] Read more
Ruth Byrd