Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I was faced with a layoff from my previous employer. Being in the auto industry really made me stop and think about my future. I have always enjoyed working with computers, so I started exploring my options. I was browsing the internet one evening and found Global Information Technology. My biggest concern was going back [...] Read more
Michael Kurtser
My name is Tiffanie Bradley; I was a Mainframe Programmer Analyst by profession and was laid off from Compuware Corporation in 2004. I have been in the Information Technology (IT) field for over 15 years and have experienced a successful career. Upon being laid off and seeking further employment, I recognized that my skills were [...] Read more
Tiffanie Bradley
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
My name is Lesley Goodwin and I work in financial services industry as a Marketing and Communication Manager. Over the past two years, I have exchanged emails with GIT while researching several training options. GIT continued to keep me informed of their class outline and when I learned they could coordinate a class around my [...] Read more
Lesley Goodwin
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