Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more
Garrett Mason
This is an great day to say the educational experience has given me and my family an ultimate way knowing how lives can change through information as well as information technology. I don’t really have much to say on this matter because the challenges, the grinding work effort was a part of my personality since [...] Read more
Dell Williams
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
After suffering through unemployment for over a year with a bleak outlook for future employment opportunities in the Criminal Justice field that offered no upward mobility, I made the decision to return to school for some needed updated IT skills and current certifications. I selected Global Information Technology for my updated training. I started my [...] Read more
Randy Schales
In the beginning of this year I lost my job as a landscaping and gardening supply store operations manager when the store, Detroit Farm and Garden, went out of business. After reviewing the Web site and visiting a few of the institutions, I decided to enroll at Global Information Technology. I was impressed with this [...] Read more
Zackery Finn
866-GO-GIT-GO
