Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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Thank you for changing my life. Before I started Global Information Technology (GIT), I felt like I’d be selling shoes for $7.50 an hour for the rest of my life. My lack of self esteem made me miss out on great opportunities. Your wonderful Network Engineering Professional program and extremely helpful staff helped me to [...] Read more
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De McCadney
I am writing this letter to inform you of my learning experience at Global Information Technology. I enrolled into your Network +, Security +, Linux +, SQL, Oracle 12C Database Administrator, MCSA 2012, CCNA, Web Pro, and Microsoft Office 2013 classes from March 2015 through June 2016. Immediately, I was impressed with the learning environment, [...] Read more
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