Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I am writing this letter with extreme gratitude and appreciation. In the early spring of 2006 I decided to embark on a journey of your Network Engineering program. I knew the program would take much time and effort on both my part and yours. Before I started this program I wanted to make sure that [...] Read more
Brandon Mytty
I got an Associate degree In Electronics Engineering Technology in 1996. The results I got from getting that degree were good; however, I had been laid off several times within a time frame of 14 years. The last time I got laid off, I thought about my continued interest in computer technology and the lack [...] Read more
Mister Jackson
It is with great enthusiasm that I write a recommendation for Global Information Technology for the MCTS 70-431- SQL Server 2005 course. In that time, I have had the opportunity to receive a thorough understanding of writing SQL statements, stored procedures, triggers, functions and views. Other topics that were very helpful were database design, replication, [...] Read more
Larry Broaddus
I started attending GIT in January, 2008. Prior to this decision I researched several schools, and found that GIT offers so much more in class opportunities and is the most economical. I must be honest, I was quite apprehensive about going back to school; it had been along time since I attended any classes. However [...] Read more
Katrina Larmon
I worked 17 yrs in manufacturing as a Hilo driver, a material processor and 9 yrs as a Quality assurance technician and was let go due to the economy in February 2007. During that time I’d always had a passion for the computing arena so after weighing my options and overcoming the fear that can [...] Read more
Ralph Cook
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