Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I spent years working as an electrical technician for a tier one automotive supplier. Recently with the down turn with the big 3, my job like many others became very unstable and I spent a lot of time laid off or underemployed. After filing for unemployment for the third time that year I spoke with [...] Read more
Anthony Castleberry
I wish to express my thanks and gratitude for your expert teaching and support that have helped me transition into a career in information technology. When I began taking classes in August of 2009, I had been unemployed for over a year, and job prospects in the insurance industry were slim. Your staff took the [...] Read more
Marcus Thompson
I have always prided myself in further educating myself. I have a bachelors, and during that time while working, I got my MBA. Throughout my career, I was lead to believe that loyalty and education will keep you ahead of the game and employed. One day, after 18 years of service at my job, I [...] Read more
Isaac Hatcher
I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more
Garrett Mason
I was fascinated to work as an IT Technology Professional since grade school, but I had no clue where to start. After graduating from a community college with a degree in Computer Information Systems, I still found myself confused to jump right into IT career without accruing sufficient amount of knowledge and hands on experience. [...] Read more
Ripon Uddin
866-GO-GIT-GO
