Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
Dear Manish: I wanted to also take this opportunity to thank you, and the Staff at Global IT. You and your staff all really changed my life. I know you all know my story and where I came from and where I am now. If it were not for how you conduct classes, and the [...] Read more
Bradley Freeland
I wish to express my thanks and gratitude for your expert teaching and support that have helped me transition into a career in information technology. When I began taking classes in August of 2009, I had been unemployed for over a year, and job prospects in the insurance industry were slim. Your staff took the [...] Read more
Marcus Thompson
I am writing this letter to inform you of my learning experience at Global Information Technology. I enrolled into your Network +, Security +, Linux +, SQL, Oracle 12C Database Administrator, MCSA 2012, CCNA, Web Pro, and Microsoft Office 2013 classes from March 2015 through June 2016. Immediately, I was impressed with the learning environment, [...] Read more
Keith Campbell
8/10/2017. My experience Global Information Technology was something I wouldn’t trade for the world. When I went there looking for A+ Training, I had been jobless for eight months. I was desperate to find something, anything that would change my life. Global Information Technology did just that. After completing the training program there, I actually [...] Read more
Wesley Cicotte
I am writing you this letting in praise of GIT, its wonderful staff and the learning experience I had in my time there. I have been an IT professional for 10+ years but never took the time to obtain any credentials or certifications along the way. When I finally decided it was time to do [...] Read more
De McCadney
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