Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
Manish – I am writing to say thank you. I thank God for Global Information Technology. I thank God for you, because you genuinely care about the direction of the student. I thank God for believing in me, for coaching me, and for helping me. I thank God for everyone at Global Information Technology for [...] Read more
Samar Gorial
Global Information Technology: To whom it may concern: I was looking around for a training institution that offered Oracle 10g DBA program. I found only one school that offered this program at the best price and the right fit for me. The school name is Global Information Technology (Global I.T.). I still remember that moment [...] Read more
Vijaykumar Patel
In December 2008, I found myself parting ways with my employer of the last 22 years. I had become rather specialized in the Lotus Notes field and found that computer skill no longer in high demand and the entire IT job market rather depressed. Several months later, I became aware of Global Information Technology and [...] Read more
William Kolis
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
I started attending GIT in January, 2008. Prior to this decision I researched several schools, and found that GIT offers so much more in class opportunities and is the most economical. I must be honest, I was quite apprehensive about going back to school; it had been along time since I attended any classes. However [...] Read more
Katrina Larmon
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