Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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First of all I would like to start out by saying a big thank you to Global Information Technology who not only provided me with my CompTIA A+ and Network+ training, however they helped me to get full time employment with benefits. The Director at Global Information Technology requested, I try and get some funding [...] Read more
Haitham Muhsin
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
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David Warner
May 28,2020. My experience with Global Information Technology has proven to be exceedingly beneficial. Through the VA VET TEC program and my attendance at Global IT, I was able to complete the IT Professional 4 courses. Along with the valuable training and resources that GIT has provided, I not only have a better understanding of [...] Read more
Rachel Smith
In the beginning of this year I lost my job as a landscaping and gardening supply store operations manager when the store, Detroit Farm and Garden, went out of business. After reviewing the Web site and visiting a few of the institutions, I decided to enroll at Global Information Technology. I was impressed with this [...] Read more
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