Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I am writing this letter to inform you of my satisfaction with my son’s ( John Parkinson II) learning experience at Global Information Technology. He enrolled in your A+ , MCSE 2003 and CCNA programs in August 2007. The training provided by Global Information Technology became the foundation for his now growing IT career. After [...] Read more
John Parkinson II
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
I am currently attending classes at Global Information Technology in the Enhanced Oracle Certified Professional DBA program funded by the State of Michigan “No Worker Left Behind” grant. I have attended the 10G Oracle Certified Professional (OCP DBA) classes in the October 2009- March 2010 period. This coursework is compatible with my data engineering background [...] Read more
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
In December 2008, I found myself parting ways with my employer of the last 22 years. I had become rather specialized in the Lotus Notes field and found that computer skill no longer in high demand and the entire IT job market rather depressed. Several months later, I became aware of Global Information Technology and [...] Read more