Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
Global Information Technology is a fantastic place where I was able to learn & grow my skills and further my professional development. Despite the circumstances of 2020 and the classes being virtual, I was able to learn so much as the instructors were accommodating with everyone’s learning styles. I am grateful to Michigan Works! for [...] Read more
Snigdha Suvarna
This is an great day to say the educational experience has given me and my family an ultimate way knowing how lives can change through information as well as information technology. I don’t really have much to say on this matter because the challenges, the grinding work effort was a part of my personality since [...] Read more
Dell Williams
It gives me immense pleasure to recommend Global Technology Information (GIT) to any technical inclined person who is seeking to become a top-notch Information Technology Technician (ITT). GIT is a unique technology school that I had the pleasure of attending. It is true that it is dedicated to providing high quality and cost effective training [...] Read more
Eddie Henderson
I was an out of work Engineering Technologist from ford motor. With a strong background in Electrical, Electronics and Mechanical. But no jobs. In this bad economy I was quite depressed and decided to do something about it. When your school was recommended I decided to go there and take a look. I liked what [...] Read more
Heather Berry
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