Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I would like to take this opportunity to show my heart-felt appreciation and my learning experience at Global Information Technology (Global IT). I had recently left the military and was floundering with no real valid prospects and not sure what my next steps would be. I met with a knowledgeable Global IT Career Advisor who [...] Read more
Timothy Taylor
In mid-2012, I was at a cross-road in my life after being informed that the position I held for over 11 years was being eliminated. I realized then that my skills needed to be updated to take me into a new line of work. That’s when I met one of your career advisors at Detroit [...] Read more
Deb Lasko
Global Information Technology is a fantastic place where I was able to learn & grow my skills and further my professional development. Despite the circumstances of 2020 and the classes being virtual, I was able to learn so much as the instructors were accommodating with everyone’s learning styles. I am grateful to Michigan Works! for [...] Read more
Snigdha Suvarna
This is just a note of thanks to you and your staff to express how pleased I am with the education I am receiving from Global Information Technology. In March, 2007 I was without employment for the second time within four months. Even though I had a Master of Arts Degree in Education, the lack [...] Read more
Debbie Leveski
I was an out of work Engineering Technologist from ford motor. With a strong background in Electrical, Electronics and Mechanical. But no jobs. In this bad economy I was quite depressed and decided to do something about it. When your school was recommended I decided to go there and take a look. I liked what [...] Read more
Heather Berry
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