As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more
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