As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I wanted to take an opportunity to provide an update on my career since deciding to take classes with Global Information Technology. As you know, after nearly 15 years with a major player in the field of IT solutions, I was laid off from my job in December of 2008. After taking stock of what [...] Read more
Robert Franklin
It is with great enthusiasm that I write a recommendation for Global Information Technology for the MCTS 70-431- SQL Server 2005 course. In that time, I have had the opportunity to receive a thorough understanding of writing SQL statements, stored procedures, triggers, functions and views. Other topics that were very helpful were database design, replication, [...] Read more
Larry Broaddus
I enrolled for the Oracle Database Pro at Global Information Technology in the Spring of 2001. I felt very comfortable as the instructors were Oracle Certified Professionals who are sincere, friendly, and very helpful. I was impressed with facility as it was clean, quiet, and used the latest Dell computers, with a fast internet connection; [...] Read more
Kalyani Patel
My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
Willie M. Williams
7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
Megha Kashinkunti