Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
I’d just like to thank you and Global Information Technology for getting my career back on the right track. I had been unemployed for nearly 2 years after being laid off from ACCESS and I have been trying to find the right job. Couple months after applying to the unemployment, Michigan Works office approved me [...] Read more
Racha Ramdan
After many months of searching for training with all the criteria and professionalism that I was looking for, I was fortunate enough to have been recommended to Global Information Technology. I followed up on the recommendation given to me and went to speak to a representative, who gave me a tour of the facility and [...] Read more
Leslie McKenzie
This is just a note of thanks to you and your staff to express how pleased I am with the education I am receiving from Global Information Technology. In March, 2007 I was without employment for the second time within four months. Even though I had a Master of Arts Degree in Education, the lack [...] Read more
Debbie Leveski
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