Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
I’d like to take my time to thank you and GIT for your wonderful assistance with getting me into a successful IT Career. You and your staff demonstrated great care in ensuring that I was able to be placed in a great job after completing my classes at the school, offering help with resume creation [...] Read more
Christopher Leimback
June 2, 2020. Before Global Information Technology I found myself in a “great job market” with no callbacks on the dozens of applications I submitted to companies all over metro Detroit. I was in a particular bind because I had work experience AND a graduate degree, but all of the offers I received were well [...] Read more
Stephanie Holley
I am writing this testimonial to express my utmost satisfaction and gratitude towards Global Information Technology for providing me with excellent training. My experience with Global IT has been nothing short of exceptional, and I wholeheartedly recommend their services to anyone seeking professional development in the field of information technology. From the moment I [...] Read more
Anita Singhal
1/9/2025. The Business Data Analytics (BDA) course at Global Information Technology (GIT) was a game-changer for my career. The course provided me with in-depth knowledge of key technologies such as Power BI, SQL, and Advanced Excel, along with hands-on experience through real-world projects. The expert instructors and their practical approach helped me develop the skills [...] Read more
Tejaswini Mokashi
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