Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I wish to thank GIobal Information Technology for helping me restart my career after taking a break of almost 8-9 years. During my career break, I had not kept my skills updated and before getting back into my career search, I decided to get re-trained. While researching the training institutions, in late 2009, I came [...] Read more
Nalini Sanku
First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
Before Global IT I was a landscaper working hard manual labor. As much as I enjoyed landscaping I knew that I didn’t want to do this forever. So, I decided to start my journey into the IT world. Global IT has helped me so much navigating this career. From their outstanding classes with teachers who [...] Read more
Joseph Galindo
In mid-2012, I was at a cross-road in my life after being informed that the position I held for over 11 years was being eliminated. I realized then that my skills needed to be updated to take me into a new line of work. That’s when I met one of your career advisors at Detroit [...] Read more
Deb Lasko
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
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