Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I would like to thank you for the great experience I had with the “Java Professional” course taught by our knowledgeable instructor. He was very patient with us when explaining programming concepts that are new to the Java Language. He pointed out topics that will be covered in the Certification exam that will help prepare [...] Read more
Sandy Skrbina
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
May 28,2020. My experience with Global Information Technology has proven to be exceedingly beneficial. Through the VA VET TEC program and my attendance at Global IT, I was able to complete the IT Professional 4 courses. Along with the valuable training and resources that GIT has provided, I not only have a better understanding of [...] Read more
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