Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I wanted to take an opportunity to provide an update on my career since deciding to take classes with Global Information Technology. As you know, after nearly 15 years with a major player in the field of IT solutions, I was laid off from my job in December of 2008. After taking stock of what [...] Read more
Robert Franklin
This letter is recognition of Global Information Technology for their outstanding computer training courses. I have been attending courses at GIobal IT and have recently completed my course work for Microsoft Office Professional. I found the experience to be both enriching and gratifying. The instruction was easy to follow and very thorough. I highly recommend [...] Read more
David Taylor
I wish to thank GIobal Information Technology for helping me restart my career after taking a break of almost 8-9 years. During my career break, I had not kept my skills updated and before getting back into my career search, I decided to get re-trained. While researching the training institutions, in late 2009, I came [...] Read more
Nalini Sanku
I got married young, had two amazing boys. At age 31 I found myself at a low paying job as an Office Assistant that wasn’t challenging me at all. So I visited Global IT and met with the Director. After looking at my background and doing a personal assessment, he suggested I become a Business [...] Read more
Shazia Rashid
I was an out of work Engineering Technologist from ford motor. With a strong background in Electrical, Electronics and Mechanical. But no jobs. In this bad economy I was quite depressed and decided to do something about it. When your school was recommended I decided to go there and take a look. I liked what [...] Read more
Heather Berry
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