Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
In the beginning of this year I lost my job as a landscaping and gardening supply store operations manager when the store, Detroit Farm and Garden, went out of business. After reviewing the Web site and visiting a few of the institutions, I decided to enroll at Global Information Technology. I was impressed with this [...] Read more
Zackery Finn
I was an out of work Engineering Technologist from ford motor. With a strong background in Electrical, Electronics and Mechanical. But no jobs. In this bad economy I was quite depressed and decided to do something about it. When your school was recommended I decided to go there and take a look. I liked what [...] Read more
Heather Berry
First of all I would like to start out by saying a big  thank you to Global Information Technology who not only provided me with my CompTIA A+ and Network+ training, however they helped me to get full time employment with benefits. The Director at Global Information Technology requested, I try and get some funding [...] Read more
Haitham Muhsin
Manish – I am writing to say thank you. I thank God for Global Information Technology. I thank God for you, because you genuinely care about the direction of the student. I thank God for believing in me, for coaching me, and for helping me. I thank God for everyone at Global Information Technology for [...] Read more
Samar Gorial
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