Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
Manish – I am writing to say thank you. I thank God for Global Information Technology. I thank God for you, because you genuinely care about the direction of the student. I thank God for believing in me, for coaching me, and for helping me. I thank God for everyone at Global Information Technology for [...] Read more
Samar Gorial
I am writing you this letting in praise of GIT, its wonderful staff and the learning experience I had in my time there. I have been an IT professional for 10+ years but never took the time to obtain any credentials or certifications along the way. When I finally decided it was time to do [...] Read more
De McCadney
I worked 17 yrs in manufacturing as a Hilo driver, a material processor and 9 yrs as a Quality assurance technician and was let go due to the economy in February 2007. During that time I’d always had a passion for the computing arena so after weighing my options and overcoming the fear that can [...] Read more
Ralph Cook
To the Global Information Technology Team, I would like to take this opportunity to thank your entire team for the excellent IT training that I have received. The hands on training and superb instructing have been invaluable. The staff at GIT has been extremely helpful in all manners. When I joined GIobal IT as a [...] Read more
Steve Hughes
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
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