Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I began taking the Windows 2000 MCSE track in June of 2001. I decided to check out GIT after hearing an ad on the radio, and after viewing the facilities I signed up immediately. I attended classes on Tuesdays and Thursdays until the class ended in February 2002. I chose the MCSE course because I [...] Read more
David Warner
This is just a note of thanks to you and your staff to express how pleased I am with the education I am receiving from Global Information Technology. In March, 2007 I was without employment for the second time within four months. Even though I had a Master of Arts Degree in Education, the lack [...] Read more
Debbie Leveski
I want to take this opportunity to tell how pleased I am with having selected Global Information Technology for my training. About six months ago I requested information from several schools in the Detroit area. After speaking with each of them I chose Global Information Technology. I found your staff very friendly and professional. Your [...] Read more
Mike McCain
To the Global Information Technology Team, I would like to take this opportunity to thank your entire team for the excellent IT training that I have received. The hands on training and superb instructing have been invaluable. The staff at GIT has been extremely helpful in all manners. When I joined GIobal IT as a [...] Read more
Steve Hughes
As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
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