Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
May 28,2020. My experience with Global Information Technology has proven to be exceedingly beneficial. Through the VA VET TEC program and my attendance at Global IT, I was able to complete the IT Professional 4 courses. Along with the valuable training and resources that GIT has provided, I not only have a better understanding of [...] Read more
Rachel Smith
I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
Global Information Technology: To whom it may concern: I was looking around for a training institution that offered Oracle 10g DBA program. I found only one school that offered this program at the best price and the right fit for me. The school name is Global Information Technology (Global I.T.). I still remember that moment [...] Read more
Vijaykumar Patel
After suffering through unemployment for over a year with a bleak outlook for future employment opportunities in the Criminal Justice field that offered no upward mobility, I made the decision to return to school for some needed updated IT skills and current certifications. I selected Global Information Technology for my updated training. I started my [...] Read more
Randy Schales
866-GO-GIT-GO
