Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
Through this letter I want to thank Mr. Manish Modi and Global information Technology ( GIT) for helping me restart my career. I was working in the IT field and took a break for family reasons. After being a full time mom for 11 years, I recently decided to restart my career and wanted to [...] Read more
Sonal Shirodkar
“This was, by far, the best class experience I have had since high school. I took the COMPTA+ and Networking+ classes at Global Information Technology, and within a few months of completing these classes, I had a Level II Technical support position. The instructors were fantastic and really cared about my learning. If I had [...] Read more
Jonathan Nimene
Dear Manish: I wanted to also take this opportunity to thank you, and the Staff at Global IT. You and your staff all really changed my life. I know you all know my story and where I came from and where I am now. If it were not for how you conduct classes, and the [...] Read more
Bradley Freeland
My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
Willie M. Williams
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