Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I was an out of work Engineering Technologist from ford motor. With a strong background in Electrical, Electronics and Mechanical. But no jobs. In this bad economy I was quite depressed and decided to do something about it. When your school was recommended I decided to go there and take a look. I liked what [...] Read more
Heather Berry
Through this letter I want to thank Mr. Manish Modi and Global information Technology ( GIT) for helping me restart my career. I was working in the IT field and took a break for family reasons. After being a full time mom for 11 years, I recently decided to restart my career and wanted to [...] Read more
Sonal Shirodkar
After many months of searching for training with all the criteria and professionalism that I was looking for, I was fortunate enough to have been recommended to Global Information Technology. I followed up on the recommendation given to me and went to speak to a representative, who gave me a tour of the facility and [...] Read more
Leslie McKenzie
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine
In December 2008, I found myself parting ways with my employer of the last 22 years. I had become rather specialized in the Lotus Notes field and found that computer skill no longer in high demand and the entire IT job market rather depressed. Several months later, I became aware of Global Information Technology and [...] Read more
William Kolis
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