Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I want to take this opportunity to tell how pleased I am with having selected Global Information Technology for my training. About six months ago I requested information from several schools in the Detroit area. After speaking with each of them I chose Global Information Technology. I found your staff very friendly and professional. Your [...] Read more
Mike McCain
I worked 17 yrs in manufacturing as a Hilo driver, a material processor and 9 yrs as a Quality assurance technician and was let go due to the economy in February 2007. During that time I’d always had a passion for the computing arena so after weighing my options and overcoming the fear that can [...] Read more
Ralph Cook
I spent years working as an electrical technician for a tier one automotive supplier. Recently with the down turn with the big 3, my job like many others became very unstable and I spent a lot of time laid off or underemployed. After filing for unemployment for the third time that year I spoke with [...] Read more
Anthony Castleberry
I enrolled for the Oracle Database Pro at Global Information Technology in the Spring of 2001. I felt very comfortable as the instructors were Oracle Certified Professionals who are sincere, friendly, and very helpful. I was impressed with facility as it was clean, quiet, and used the latest Dell computers, with a fast internet connection; [...] Read more
Kalyani Patel
I am a recent hire at CRC and subcontracted though the Department of Defense. This is the best job I have ever had my whole life thus far; and this is just the start of my Information Technology (IT) career. Previous to this I was a Sheet Metal fabricator at various sheet metal companies in [...] Read more
Jon Tarlo
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