MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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Dear Global Information Technology: If it were not for you my future in Information Technology would be completely uncertain. My name is Meontre and before Global IT I was working low paying side computer repair jobs and retail computer/computer part sales. During that time in my life I learned some minor basic computer stuff but [...] Read more
Meontre Byrd
I spent years working as an electrical technician for a tier one automotive supplier. Recently with the down turn with the big 3, my job like many others became very unstable and I spent a lot of time laid off or underemployed. After filing for unemployment for the third time that year I spoke with [...] Read more
Anthony Castleberry
I am writing this letter with extreme gratitude and appreciation. In the early spring of 2006 I decided to embark on a journey of your Network Engineering program. I knew the program would take much time and effort on both my part and yours. Before I started this program I wanted to make sure that [...] Read more
Brandon Mytty
First of all I would like to start out by saying a big  thank you to Global Information Technology who not only provided me with my CompTIA A+ and Network+ training, however they helped me to get full time employment with benefits. The Director at Global Information Technology requested, I try and get some funding [...] Read more
Haitham Muhsin
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine