MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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I am writing to thank all of the hardworking individuals at Global IT. Without your support, it would not have been possible for me to make such a smooth career transition. After being laid off from the tool making industry, I had the opportunity to enroll in the program at GIT. With a family to [...] Read more
Stewart Sykes
While serving in the military I often found myself interested in pursuing a career within IT. Shortly after exiting the military, I started my journey and landed a position as an apprentice with a global consulting firm. I was quickly able to recognize that I was going to need more knowledge than just a web [...] Read more
Brian Cancel
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De McCadney
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