Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
David Gough
I am currently attending classes at Global Information Technology in the Enhanced Oracle Certified Professional DBA program funded by the State of Michigan “No Worker Left Behind” grant. I have attended the 10G Oracle Certified Professional (OCP DBA) classes in the October 2009- March 2010 period. This coursework is compatible with my data engineering background [...] Read more
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My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
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