Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
Real testimonials from our Students!
I am writing to thank all of the hardworking individuals at Global IT. Without your support, it would not have been possible for me to make such a smooth career transition. After being laid off from the tool making industry, I had the opportunity to enroll in the program at GIT. With a family to [...] Read more
Stewart Sykes
While serving in the military I often found myself interested in pursuing a career within IT. Shortly after exiting the military, I started my journey and landed a position as an apprentice with a global consulting firm. I was quickly able to recognize that I was going to need more knowledge than just a web [...] Read more
Brian Cancel
I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
I am writing you this letting in praise of GIT, its wonderful staff and the learning experience I had in my time there. I have been an IT professional for 10+ years but never took the time to obtain any credentials or certifications along the way. When I finally decided it was time to do [...] Read more
De McCadney
Through this letter I want to thank Mr. Manish Modi and Global information Technology ( GIT) for helping me restart my career. I was working in the IT field and took a break for family reasons. After being a full time mom for 11 years, I recently decided to restart my career and wanted to [...] Read more
Sonal Shirodkar
866-GO-GIT-GO