Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
Real testimonials from our Students!
I was a veteran who wanted to start a second career in IT. I had a bad experience with another computer training company, which actually had me about ready to quit, I was introduced to Global Information Technology by my VA counselor and the rest is ALL GOOD!  Global IT has been proactive on my [...] Read more
Brian Gibson
Dec 04, 2021 I’m very grateful for Manish and the Global IT staff for all the help they’ve provided , while I was in the process of advancing my education and career.  During a time when I was unemployed, I started  looking for the right organization to help me to further my education.   So, I was very excited [...] Read more
Jerri D
Thank you for changing my life. Before I started Global Information Technology (GIT), I felt like I’d be selling shoes for $7.50 an hour for the rest of my life. My lack of self esteem made me miss out on great opportunities. Your wonderful Network Engineering Professional program and extremely helpful staff helped me to [...] Read more
Adeel Irfan
I cannot begin to tell you how fortunate I am to have found Global Information Technology (GIT). I had been laid off in the spring and was looking for a new job. The Web Program sparked my interest. I have degrees in Advertising and Graphic Design but learning to design web sites was something I [...] Read more
Jennifer Dudek
Global Information Technology: To whom it may concern: I was looking around for a training institution that offered Oracle 10g DBA program. I found only one school that offered this program at the best price and the right fit for me. The school name is Global Information Technology (Global I.T.). I still remember that moment [...] Read more
Vijaykumar Patel
866-GO-GIT-GO