CompTIA A+ 220-1102

By the end of this course, students will be able to:

• Install, configure, and troubleshoot multiple operating systems including Windows 10/11, macOS, Linux, and ChromeOS
• Identify and protect systems against security vulnerabilities using best practices
• Configure user accounts, permissions, and access control
• Apply structured approaches to software and OS troubleshooting
• Understand policies, compliance, and disaster recovery planning
• Practice professional documentation, change management, and communication skills in IT environments

Course Modules & Hours

Module- Title- Hours

1- Introduction to Operating Systems and User Interfaces- 2

2- Installing & Configuring Windows OS (10/11)- 4

3- Command-line Tools and System Utilities- 3

4- macOS, Linux, and ChromeOS Fundamentals- 3

5- Security Concepts: Threats, Zero Trust, IAM, Malware Prevention- 4

6- Software Troubleshooting Techniques and Tools- 4

7- Security Best Practices & Data Protection- 3

8- Backup, Recovery, Disaster Planning- 3

9- Operational Procedures, Documentation, and Compliance- 4

Total- 30

• Students preparing for the CompTIA A+ 220-1202 exam
• Individuals in roles like Desktop Support, System Support Technician, or Help Desk
• Learners who have completed Core 1 (220-1201) or have foundational IT knowledge
• Career-switchers or college students pursuing IT certifications

• Operating System installation, configuration, and troubleshooting (Windows, Linux, macOS, ChromeOS)
• System tools: Task Manager, Event Viewer, Device Manager, Disk Management, Command Prompt
• Access control: Permissions, Users/Groups, Authentication, MFA
• Threat types: Malware, Fileless, Smishing, Stalkerware, Ransomware
• Tools: EDR, XDR, Firewall Settings, Windows Defender, Encryption
• Policies: Data classification, GDPR, acceptable use, disposal procedures
• Preventative maintenance, backup strategies, and disaster recovery
• Communication protocols, ticketing systems, and change management principles

CompTIA A+ 220-1202 covers operating systems, security, software and operational procedures.

A+ emphasizes the technologies and skills IT pros need to support a hybrid workforce.

• Increased reliance on SaaS applications for remote work
• More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
• Changing core technologies from cloud virtualization and IoT device security to data management and scripting
• Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly

Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.

The new CompTIA A+ Core Series includes expanded content on these growing parts of the IT support role:

• A general expansion of baseline security topics core to the IT support role, including physical versus logical security concepts and measures, malware and more
• A dramatically different approach in defining competency in operational procedures including basic disaster prevention and recovery and scripting basics
• A greater dependency on networking and device connectivity

• Exam Information

  • Exam Code: CompTIA A+ 220-1202
  • Exam Type: Multiple Choice, Drag and Drop, Performance-Based
  • Duration: 90 minutes
  • Number of Questions: Up to 90
  • Passing Score: 700 (on a scale of 100–900)
  • Recommended Experience: 9–12 months in help desk, tech support, or system support roles

  Languages Available: English (others to be released)

  Domains Covered in 220-1202

  • Operating Systems – 28%
  • Security – 28%
  • Software Troubleshooting – 23%
  • Operational Procedures – 21%

  ‍

  Job Roles After Completion

  • Desktop Support Technician
  • System Support Specialist
  • Technical Support Analyst
  • Junior Systems Administrator
  • IT Security Support Technician

  Salary Expectations (U.S. Averages)

  • IT Support Specialist: $50,000–$58,000
  • Desktop Support Admin: $54,000–$62,000
  • Security Support Analyst (Entry): $55,000–$70,000
  • Systems Administrator (Junior): $60,000–$75,000

Why Choose Global Information Technology

• CompTIA Authorized Training Partner
• 20+ years delivering workforce-ready IT certification training
• Led by instructors with over 8–10 years of real-world IT experience
• Includes access to LMS portal, resources, practice questions, and support
• Job assistance available with resume coaching, mock interviews, and job leads
  

  What if I have more queries?

  You can give us a CALL at Toll Free: (866)-GO-GIT-GO OR email at info@global-itech.com

  Will the Job Assistance Program Guarantee me a Job?

• In our Job Assistance program, we will be helping you land in your dream job by sharing your resume to potential recruiters and assisting you with resume building, preparing you for interview questions. GIT’s training should not be regarded either as a job placement service or as a guarantee for employment as the entire employment process will take part between the learner and the recruiter companies directly and the final selection is always dependent on the recruiter.

Who are the instructors at Global IT?

All the instructors at Global IT are practitioners from the Industry with minimum 5-10  years of relevant IT experience. They are subject matter experts and are passionate for providing an awesome learning experience to the participants.