CompTIA A+ Core 1 (220-1201)

Upon completion of this course, students will be able to:

• Identify and install various hardware components including CPUs, RAM, SSDs, and GPUs
• Configure and troubleshoot desktop and mobile device connectivity
• Explain core networking concepts such as IP addressing, ports, and protocols
• Understand SOHO networking, wireless standards, and basic cable types
• Compare and set up client-side virtualization and cloud services
• Apply hardware and network troubleshooting techniques in real-world scenarios

Practice environmental and safety procedures relevant to IT support

• HARDWARE – Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
• OPERATING SYSTEMS – Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
• SOFTWARE TROUBLESHOOTING – Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• NETWORKING – Explain types of networks and connections including TCP/IP, WIFI and SOHO
• TROUBLESHOOTING – Troubleshoot real-world device and network issues quickly and efficiently
• SECURITY – Identify and protect against security vulnerabilities for devices and their network connections
• MOBILE DEVICES – Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users
• VIRTUALIZATION & CLOUD COMPUTING – Compare & contrast cloud computing concepts & set up client-side virtualization
• OPERATIONAL PROCEDURES- Follow best practices for safety, environmental impacts, and communication and professionalism

CompTIA A+ emphasizes the technologies and skills IT pros need to support a hybrid workforce.

• Increased reliance on SaaS applications for remote work
• More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
• Changing core technologies from cloud virtualization and IoT device security to data management and scripting
• Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly

Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.

The new CompTIA A+ Core Series includes expanded content on these growing parts of the IT support role:

• A general expansion of baseline security topics core to the IT support role, including physical versus logical security concepts and measures, malware and more
• A dramatically different approach in defining competency in operational procedures including basic disaster prevention and recovery and scripting basics
• A greater dependency on networking and device connectivity

CompTIA A+ 220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing.

• Module- Title- Hours1- Introduction to CompTIA A+ and IT Support Roles- 12- Installing and Configuring PC Hardware Components- 43- Motherboards, RAM, Power Supplies, and Cooling- 3

  4- Storage Devices: SSDs, HDDs, RAID Fundamentals – 3

  5- Display Technologies, Input Devices, and Peripheral Configuration- 3

  6- Supporting Mobile Devices: Laptops, Tablets, Smartphones- 3

  7- Networking Basics: OSI Model, TCP/IP, Ports, Protocols- 3

  8- Wireless Networking, Cable Types, and SOHO Network Configuration- 3

  9- Virtualization and Cloud Computing Concepts- 2

  10- Hardware and Network Troubleshooting Techniques- 4

  Total 30