Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I am writing this letter today in recommendation of Global Information Technology (GIT). In the spring of 2008 I learned that my employment position was being off-shored. Of course this was devastating news. Even though I possess a bachelor’s degree in Information Systems, I realized I did not specialize in any specific IT area and [...] Read more
Lynda Wilson
I am a recent hire at CRC and subcontracted though the Department of Defense. This is the best job I have ever had my whole life thus far; and this is just the start of my Information Technology (IT) career. Previous to this I was a Sheet Metal fabricator at various sheet metal companies in [...] Read more
Jon Tarlo
It is with great enthusiasm that I write a recommendation for Global Information Technology for the MCTS 70-431- SQL Server 2005 course. In that time, I have had the opportunity to receive a thorough understanding of writing SQL statements, stored procedures, triggers, functions and views. Other topics that were very helpful were database design, replication, [...] Read more
Larry Broaddus
First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
I spent years working as an electrical technician for a tier one automotive supplier. Recently with the down turn with the big 3, my job like many others became very unstable and I spent a lot of time laid off or underemployed. After filing for unemployment for the third time that year I spoke with [...] Read more
Anthony Castleberry
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