Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
Willie M. Williams
I wanted to take an opportunity to provide an update on my career since deciding to take classes with Global Information Technology. As you know, after nearly 15 years with a major player in the field of IT solutions, I was laid off from my job in December of 2008. After taking stock of what [...] Read more
Robert Franklin
I am writing this letter today in recommendation of Global Information Technology (GIT). In the spring of 2008 I learned that my employment position was being off-shored. Of course this was devastating news. Even though I possess a bachelor’s degree in Information Systems, I realized I did not specialize in any specific IT area and [...] Read more
Lynda Wilson
Greetings! I am a currently a student taking courses at Global Information Technology, a company that offers a complete suite of modern, relevant computer software, network and personal computer hardware training. Class sizes are small with extensive hands-on instruction. The company provides instruction in the most up-to-date software and information technologies and teaches using the [...] Read more
Zsombor Zoltan
I am writing this letter with the utmost sincerest appreciation, respect and regard for the staff and faculty at Global Information Technology. Words cannot express the gratitude I have for everything you have done for me. When I began at GIT, I was unsure about a few things: the means to reach my goal and [...] Read more
William Dicks
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