Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I was fortunate to meet Manish, the Director of Global-IT, and started to discuss classes that would assist me with Project Management, as a Training Consultant. My experience has been nothing but positive, but also, confidence building. My instructor was phenomenal who taught my PMP course. He not only is available any time, but is [...] Read more
Soraya Meri
7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
Megha Kashinkunti
This letter is recognition of Global Information Technology for their outstanding computer training courses. I have been attending courses at GIobal IT and have recently completed my course work for Microsoft Office Professional. I found the experience to be both enriching and gratifying. The instruction was easy to follow and very thorough. I highly recommend [...] Read more
David Taylor
I started training at Global I.T. in January of 2002 with the Web Pro course, then after successfully completing that course, I elected to take the Java Pro. I liked my instructors because they were always willing to help before and after class, as well as by appointment. The material was good because it explained [...] Read more
Lisa Majewski
9/30/2020 G.I.T, Global Information Technology, one the “stomping grounds”, for me to get a head-start in my career in IT was very foundational. Coming from where I did-nonetheless, how I did, this school was ‘almost’ like a sanctuary for me to tune in, stay focused, and connect with individuals from all walks of life pursuing [...] Read more
William Jones
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