Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I started training at Global I.T. in January of 2002 with the Web Pro course, then after successfully completing that course, I elected to take the Java Pro. I liked my instructors because they were always willing to help before and after class, as well as by appointment. The material was good because it explained [...] Read more
Lisa Majewski
I started attending GIT in January, 2008. Prior to this decision I researched several schools, and found that GIT offers so much more in class opportunities and is the most economical. I must be honest, I was quite apprehensive about going back to school; it had been along time since I attended any classes. However [...] Read more
Katrina Larmon
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
Daniel Vitale
I am writing this letter today in recommendation of Global Information Technology (GIT). In the spring of 2008 I learned that my employment position was being off-shored. Of course this was devastating news. Even though I possess a bachelor’s degree in Information Systems, I realized I did not specialize in any specific IT area and [...] Read more
Lynda Wilson
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine
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