As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I am writing this letter with the utmost sincerest appreciation, respect and regard for the staff and faculty at Global Information Technology. Words cannot express the gratitude I have for everything you have done for me. When I began at GIT, I was unsure about a few things: the means to reach my goal and [...] Read more
William Dicks
“This was, by far, the best class experience I have had since high school. I took the COMPTA+ and Networking+ classes at Global Information Technology, and within a few months of completing these classes, I had a Level II Technical support position. The instructors were fantastic and really cared about my learning. If I had [...] Read more
Jonathan Nimene
It gives me immense pleasure to recommend Global Technology Information (GIT) to any technical inclined person who is seeking to become a top-notch Information Technology Technician (ITT). GIT is a unique technology school that I had the pleasure of attending. It is true that it is dedicated to providing high quality and cost effective training [...] Read more
Eddie Henderson
I was in the legal field for over 20 years (Secretary promoted to Paralegal). After being laid off from my last position, I decided I needed a change. I had used databases as a front end user during my legal field and was really interested in learning more. My passion for computers and database interest [...] Read more
Donna Zarzycki
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
David Gough