Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I am writing this letter to inform you of my learning experience at Global Information Technology. I enrolled into your Network +, Security +, Linux +, SQL, Oracle 12C Database Administrator, MCSA 2012, CCNA, Web Pro, and Microsoft Office 2013 classes from March 2015 through June 2016. Immediately, I was impressed with the learning environment, [...] Read more
Keith Campbell
Greetings! I am a currently a student taking courses at Global Information Technology, a company that offers a complete suite of modern, relevant computer software, network and personal computer hardware training. Class sizes are small with extensive hands-on instruction. The company provides instruction in the most up-to-date software and information technologies and teaches using the [...] Read more
Zsombor Zoltan
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
I was fascinated to work as an IT Technology Professional since grade school, but I had no clue where to start. After graduating from a community college with a degree in Computer Information Systems, I still found myself confused to jump right into IT career without accruing sufficient amount of knowledge and hands on experience. [...] Read more
Ripon Uddin
“This was, by far, the best class experience I have had since high school. I took the COMPTA+ and Networking+ classes at Global Information Technology, and within a few months of completing these classes, I had a Level II Technical support position. The instructors were fantastic and really cared about my learning. If I had [...] Read more
Jonathan Nimene
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