MCDST: Microsoft Certified Desktop Support Technician Certification

Course Name: MCDST: Microsoft Certified Desktop Support Technician Certification

Course Number: MCDS-0-0500

Pre-Requisites:

Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.

Benefits:

Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.

What you will learn:

MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Content:

	Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
	Installation planning
	Windows XP upgrades
	Clean installations
	Unattended installations
	Installation troubleshooting
	Troubleshooting system startup and user logons
	The Windows XP Boot Process
	User logons
	Managing users and the Windows environment
	User and group management
	User profile management
	User environment customization
	Data protection
	Configuring and troubleshooting security policy
	Local security policy
	Group Policy
	Configuring and troubleshooting devices
	Storage devices
	Input/output devices
	Power Management
	Optimizing performance
	Performance monitoring
	Performance optimization
	Managing access to shared resources
	NTFS permissions
	Resource sharing
	Configuring and troubleshooting printing
	Print management
	Print troubleshooting
	Troubleshooting TCP/IP
	TCP/IP networking
	TCP/IP troubleshooting
	Configuring remote connections
	Remote access
	Internet Explorer and remote tools
	Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
	Application support
	Windows XP application support
	Built-in applications
	Internet Explorer and Outlook Express
	Remote Assistance
	Office installation
	Office installation
	Office add-ins and templates
	Troubleshooting
	Office configuration
	Office customizations
	Office updates and upgrades
	Outlook configuration
	Setting up Outlook
	E-mail management
	Outlook data protection
	Application security
	Security threats
	Security measures
	Desktop Support Technicians
	The DST job role
	Certifications

Duration: 48 Hours

Tuition: Call for Specials!

Exam Overview

Course Schedule

F.A.Q.