Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I would like to take this opportunity to show my heart-felt appreciation and my learning experience at Global Information Technology (Global IT). I had recently left the military and was floundering with no real valid prospects and not sure what my next steps would be. I met with a knowledgeable Global IT Career Advisor who [...] Read more
I am writing this letter today in recommendation of Global Information Technology (GIT). In the spring of 2008 I learned that my employment position was being off-shored. Of course this was devastating news. Even though I possess a bachelor’s degree in Information Systems, I realized I did not specialize in any specific IT area and [...] Read more
I got an Associate degree In Electronics Engineering Technology in 1996. The results I got from getting that degree were good; however, I had been laid off several times within a time frame of 14 years. The last time I got laid off, I thought about my continued interest in computer technology and the lack [...] Read more
I got married young, had two amazing boys. At age 31 I found myself at a low paying job as an Office Assistant that wasn’t challenging me at all. So I visited Global IT and met with the Director. After looking at my background and doing a personal assessment, he suggested I become a Business [...] Read more
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more