Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I am currently attending classes at Global Information Technology in the Enhanced Oracle Certified Professional DBA program funded by the State of Michigan “No Worker Left Behind” grant. I have attended the 10G Oracle Certified Professional (OCP DBA) classes in the October 2009- March 2010 period. This coursework is compatible with my data engineering background [...] Read more
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Global Information Technology: To whom it may concern: I was looking around for a training institution that offered Oracle 10g DBA program. I found only one school that offered this program at the best price and the right fit for me. The school name is Global Information Technology (Global I.T.). I still remember that moment [...] Read more
I’d just like to thank Global IT for getting my career back on track. Before joining your school I was at a major crossroads in my life; I had depleted my unemployment benefits and was deciding on which direction to take my career. The economy was making companies close their doors and companies which did [...] Read more
I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more