Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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After being laid-off and getting frustrated looking for work in the current market with outdated AS/400 and Mainframe skills, I decided to visit a few training providers to investigate some tech training to upgrade my skills set. The third one I visited was Global Information Technology. My first impression was very positive. The representative’s passionate [...] Read more
David Hamel
To the Global Information Technology Team, I would like to take this opportunity to thank your entire team for the excellent IT training that I have received. The hands on training and superb instructing have been invaluable. The staff at GIT has been extremely helpful in all manners. When I joined GIobal IT as a [...] Read more
Steve Hughes
9/30/2020 G.I.T, Global Information Technology, one the “stomping grounds”, for me to get a head-start in my career in IT was very foundational. Coming from where I did-nonetheless, how I did, this school was ‘almost’ like a sanctuary for me to tune in, stay focused, and connect with individuals from all walks of life pursuing [...] Read more
William Jones
I started training at Global I.T. in January of 2002 with the Web Pro course, then after successfully completing that course, I elected to take the Java Pro. I liked my instructors because they were always willing to help before and after class, as well as by appointment. The material was good because it explained [...] Read more
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My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
Willie M. Williams
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